However, we also recognize that misunderstandings can happen or things otherwise go wrong. If you are dissatisfied with our performance in any area and for any reason we would like you to raise this with us. Rest assured any issue will be treated seriously and in confidence and dealt with promptly and fairly.
We would ask that You contact the Lawyer in the usual way and as soon as possible, since events will be fresh in people’s minds and it might well limit the problem and facilitate a quicker resolution. The Lawyer will make a note of the issue and what (if anything) you would like done about it and try to provide a swift informal resolution. Please note that this raising of the issue will be treated as constructive criticism but not a formal complaint.
IF IT CANNOT BE SORTED INFORMALLY
We welcome suggestions and ideas to help us improve our service. If you have any suggestions or questions about our complaints procedure please contact us.